Privacy Policy

Introduction

Welcome to the Privacy Policy of Spirit Fitzone (spiritfitzone.com). We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and protect the data you provide when using our website and purchasing our food supplements and sports nutrition.

Information We Collect

We collect the following information to provide our services and improve your experience:

Personal Information

• Account Information: Full name, email address, phone number, encrypted password.
• Delivery Address: Area, block, street, house/building, additional delivery details.
• Order Information: Details of purchased products, order history, selected payment method.
• Communication: WhatsApp support messages, email inquiries, product reviews.

Technical Information

• Browsing Data: IP address, browser type, pages visited, time of visit.
• Device Information: Device type (mobile/desktop), operating system, screen resolution.
• Cookies: To remember your preferences, shopping cart, and improve site performance.

How We Use Your Information

• Order Processing: To complete your orders and deliver products to your address.
• Customer Service: To respond to your inquiries and help resolve issues.
• Service Improvement: To understand customer needs and improve our products and services.
• Marketing: To send exclusive offers and discounts (you can unsubscribe anytime).
• Security: To protect our website and prevent fraud and unauthorized activities.

Payment Security

We take the security of your financial information seriously:

• All payments are processed through secure, certified payment gateways (KNET, Visa, Mastercard, Tabby).
• We do not store your credit card details on our servers.
• All transmitted data is encrypted using SSL technology.

Information Sharing

We do not sell your personal information. We may share your data with:

• Delivery Companies: To deliver your orders (name, address, phone number only).
• Payment Gateways: To process payments securely.
• Analytics Services: Google Analytics to understand site usage (anonymized data).
• Legal Authorities: When required by Kuwaiti law.

Cookies

We use cookies to enhance your experience:

• Essential: For site operation, login, shopping cart.
• Analytical: To understand how visitors use the site.
• Marketing: To display personalized ads on other platforms.

You can disable cookies in your browser settings, but some site features may not work properly.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data stored with us.
• Correction: Update or correct your information from your account.
• Deletion: Request deletion of your account and data (order records retained for legal purposes).
• Unsubscribe: Unsubscribe from marketing messages at any time.

Data Retention

We retain your personal data as long as your account is active or as needed to provide our services. We keep order records for 5 years for accounting and legal purposes.

Children's Privacy

Our website is not intended for children under 18 years old. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it immediately.

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a notice on the website. Your continued use of the site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your data, contact us: